Return & Refund Policy

Return & Refund Policy – Qelviora™

At Qelviora™, customer satisfaction is one of our highest priorities. We strive to provide premium massage chairs and relaxation products designed to enhance comfort and well-being. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to assist you.

1. Return Requirements

Customers may request a return within 30 days after receiving their order if the following conditions are satisfied:

• The product has not been used or altered

• The item remains in its original condition

• All accessories, manuals, and packaging materials are included

• Proof of purchase, such as an order confirmation or receipt, is provided

Products that do not meet these conditions may be ineligible for return or refund approval.

2. Initiating a Return

To request a return, please contact our customer support team:

📧 [service@qelviora.com](mailto:service@qelviora.com)

📞 +1 (415) 865-0774

After your request has been reviewed and approved, we will provide:

• Return authorization instructions

• The designated return shipping address

• Return shipping documentation if applicable

Please note that items returned without prior approval may be refused and returned to the sender.

3. Damaged, Defective, or Incorrect Deliveries

We encourage customers to inspect their massage chair or product immediately upon arrival.

If you receive an item that is damaged, defective, or different from what was ordered, please notify us within 72 hours of delivery and provide photographs of:

• The product

• The external packaging

• The shipping label

Upon verification, we will determine the appropriate solution, which may include a replacement, repair, or refund.

4. Non-Returnable Items

Certain products may not qualify for returns, including:

• Products that show signs of use

• Customized or made-to-order products

• Gift cards

• Clearance, promotional, or final-sale items

If you are uncertain whether your purchase qualifies for return, please contact our support team before sending the item back.

5. Product Exchanges

If you wish to replace a product with a different model or item, please follow this process:

• Contact our support team for authorization

• Return the original product according to the provided instructions

• Place a new order for the desired replacement item

This method helps us ensure faster processing and inventory accuracy.

6. European Union Customer Rights

Customers residing within the European Union may exercise their legal right to cancel or return eligible orders within 14 days of delivery, provided that:

• The item remains unused

• The original packaging is retained

• Proof of purchase is available

This right applies in addition to our standard 30-day return policy for unused products.

7. Refund Procedure

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved:

• The refund will be issued to the original payment method used during checkout

• Processing times may vary and can take up to 10 business days depending on your financial institution or payment provider

If you have not received your refund within 15 business days after approval, please contact us at:

📧 [service@qelviora.com](mailto:service@qelviora.com)

8. Return Shipping Address

The appropriate return address will be provided only after a return request has been approved by our customer service team.

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Return & Refund Policy