Shipping Policy
Shipping Policy – Qelviora™
At Qelviora™, we are committed to providing a reliable and efficient delivery experience from the moment your order is placed until your massage chair or wellness product arrives at your destination.
Our products are designed to promote relaxation, comfort, and everyday well-being, and we strive to ensure that every order reaches our customers safely and on time.
Our Shipping Process
To maintain product quality and optimize delivery efficiency, Qelviora™ collaborates with trusted manufacturing facilities, distribution partners, and fulfillment centers.
This approach helps us:
• Maintain high product quality standards
• Provide competitive pricing for customers
• Reduce unnecessary warehousing and packaging waste
• Improve overall shipping and logistics performance
1. Order Processing & Shipping Fees
Order Processing
Most orders require approximately 2–5 business days for verification, preparation, inspection, and packaging before shipment.
During holidays, special promotions, or periods of increased demand, processing times may extend to approximately 6 business days.
Shipping Charges
A standard shipping fee of $6.99 per order applies to all eligible delivery regions unless otherwise stated during checkout.
2. Estimated Delivery Timeframes
• United States: 8–14 business days
• Canada, United Kingdom, and Australia: 10–16 business days
• Other International Destinations: 14–21 business days
Delivery estimates are provided as guidelines and may vary due to transportation conditions, customs clearance procedures, weather events, or carrier-related delays.
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing tracking information and shipment details.
Please note:
• Tracking activity may take 1–3 business days to appear after shipment.
• Occasional tracking delays do not necessarily indicate that a package is lost.
4. International Shipping & Customs
For international shipments:
• Orders may be delivered under DDU (Delivered Duty Unpaid) terms.
• Customers are responsible for applicable customs duties, import taxes, or local fees.
• Qelviora™ cannot be held responsible for delays caused by customs authorities or import procedures.
Import costs vary depending on local regulations and destination countries.
5. Order Modifications & Cancellations
To ensure prompt shipment, orders enter processing shortly after being placed.
If you need to make changes or cancel an order, please contact us within 12 hours of purchase:
📧 [service@qelviora.com](mailto:service@qelviora.com)
Once processing has begun, modifications or cancellations may no longer be possible.
6. Lost or Damaged Shipments
Damaged Products
If your massage chair or wellness product arrives damaged, please contact us within 72 hours of delivery and provide clear photographs of:
• The product received
• External and internal packaging
• Shipping labels and documentation
Our team will evaluate the situation and arrange a replacement or other appropriate resolution when applicable.
Lost Packages
If a shipping carrier confirms that a package has been lost during transit, we will investigate the matter and provide a replacement after verification.
Contact Information
For questions regarding shipping, tracking, or delivery services, please contact:
Qelviora™
BAIT Inc.
1091 Market St
San Francisco, CA 94103
United States
Phone: +1 (415) 865-0774
Email: [service@qelviora.com](mailto:service@qelviora.com)
Thank you for choosing Qelviora™. We are dedicated to delivering premium relaxation and wellness products safely, efficiently, and with exceptional customer care.